FAQ
Delivery and Setup Services
We offer curb side nationwide delivery.
We use furniture delivery carriers and other major delivery companies to deliver your product and they do NOT offer assistance bringing the product into your home or setting it up as per standard delivery charges. If you need the drivers assistance bringing your product to your garage, this service is offered by the third party delivery carriers and can be arranged for an additional fee. An inside delivery, or an "in-home delivery" does not mean white glove delivery & only means that the package is brought into your home. White gloove delivery can be arranged, pleace contact us for more information. As soon as we ship out your merchendise you will provide you with trucking number by e-mail within 24 Hours. If you will not receive email, please contact our Customer Service
Shipping time
Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors). Please Note: The shipping times we quote are only estimates, not guarantees.
Damaged items
If your furniture is damaged in shipping Modern2modern will replace or repair it free of charge. You (or your agent) MUST list any damage to your furniture on the trucking company receipt called proof of delivery or the Bill Of Lading. If anything is missing or damaged you MUST list it as an exception. If the truck driver will not give you time to inspect for damage, write under exceptions on the trucking company receipt "TRUCK DRIVER REFUSED TIME TO INSPECT. POSSIBLE DAMAGE." In the event your furniture is damaged during shipping notify us immediately. A place for you to record damage will be provided to you on a receipt given to you by the truck driver when your furniture is delivered. NO DAMAGE CLAIMS WILL BE ALLOWED IF ITEMS ARE SIGNED FOR CLEAR! NO CONCEALED DAMAGE ALLOWED.
Payment
We accept payments from personal checks and the following major credit cards: Visa, Master Card, American Express, and Discover. When the merchandise is ready to ship, Modern2modern will notify you, and the balance is charged prior to shipping. In case of partial shipments, you will be required to pay the balance only on the items being shipped. Payment is required 100% upfront if the customer would like to pay by check or wire transfer.
Return and exchange
There is a 20% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage.No return on special orders. Only exchange or repair if defective upon delivery.
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